The team at Boutellier Montres will be delighted to assist you with all your queries regarding the servicing and maintenance of your Rolex timepiece. Through Boutellier Montres you can access the worldwide network of Rolex-trained watchmakers. For more information, please visit our Servicing your Rolex page.

By submitting your timepiece for servicing with us, you agree that the Condition Report outlined on the completed Watch Submission Form is an accurate reflection of the condition of your timepiece upon acceptance by Boutellier Montres.

The timepiece will be subject to a Service Assessment and quotation process. We will endeavour to deliver your quotation for servicing within a 2-week period, however based on individual requirements this may take slightly longer.

Upon acceptance and agreement of your Service Assessment and quotation, payment-in-full will be required prior to work commencing (‘go-ahead’).

For repairs deemed under guarantee, there will be no need to provide an acceptance of the Service Assessment. Lead times for repairs under guarantee are currently 20 business days.

The timeframe for a complete service is currently estimated to take approximately 6–8 weeks upon ‘go-ahead’ of the Service Assessment and quotation. In exceptional cases, individual estimated timeframes for completion will be provided at the time of the Service Assessment.

The estimated timeframes above are provided as a guide. Spare parts availability may impact lead times.

By submitting your timepiece for service with Boutellier Montres, you agree that in the event a Service Assessment and quotation is accepted, your timepiece must be collected with the invoice for servicing paid-in-full within 4-weeks of notification that your timepiece is ready for collection. Should your timepiece not be collected within this timeframe, Boutellier Montres reserves the right to investigate liquidating the timepiece in order to recuperate the costs agreed in the acceptance of the service quotation.

You must present your Photo-ID upon collection of your timepiece from Boutellier Montres. Should you wish to nominate another party to collect your timepiece on your behalf, Boutellier Montres must be notified in writing and receive Photo-ID, with a copy taken, from the nominated party.

Boutellier Montres will not relinquish your timepiece until the invoice for servicing has been paid-in-full.