By submitting your timepiece for servicing with us, you agree that the Condition Report outlined on the completed Watch Submission Form is an accurate reflection of the condition of your timepiece upon acceptance by Boutellier Montres.
The timepiece will be subject to a Service Assessment and quotation process. We will endeavour to deliver your quotation for servicing within a 2-week period, however based on individual requirements this may take slightly longer.
Upon acceptance and agreement of your Service Assessment and quotation, payment-in-full will be required prior to work commencing (‘go-ahead’).
For repairs deemed under guarantee, there will be no need to provide an acceptance of the Service Assessment. Lead times for repairs under guarantee are currently 15 days.
The timeframe for a complete service is currently estimated to take approximately 4–6 weeks upon ‘go-ahead’ of the Service Assessment and quotation. In exceptional cases, individual estimated timeframes for completion will be provided at the time of the Service Assessment.
The estimated timeframes above are provided as a guide. Spare parts availability may impact lead times.